Terms and Conditions

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Terms and Conditions

Prices and Availability
We accept bookings starting and ending on any day of the week.
The minimum booking is normally 2 nights for all apartments. For 1 night bookings, please contact us by email.

Adults Only
Our apartments are adults only . Young adults 18 years old and over are welcome and are charged at the full adult rate.

All prices include
Free WIFI
On site Parking ( 1 space per apartment – undercover for motorcycles and bicycles)
End cleaning
Bed Linen and Towels (see note below)
Heating & Electricity
Use of self service laundry
Local VAT

All prices exclude
Tourist/City Tax. The current rates is €2,00 per person per night.
We collect this from you on your arrival. If you stay for 3 nights or more in Summer (or 2 nights or more in winter) you get a Salzkammergut Card free of charge. This gives discounts throughout the Salzkammergut region


Service Levels
Our Apartments offer fully self-contained accommodation allowing guests the ability to live like they would at home; Self-cater and without the daily disturbance of housekeepers. All apartments are cleaned for guests’ arrival and all linen including towels & sheets are supplied. During your stay Apartments are not serviced daily. Towels are changed after 3 days and bed linen after 7 days. More frequent linen and towel changes can be arranged for a small additional fee.

Continental Breakfast
Breakfast service is available for €8,00 per person per day.

Check in 15.00-20:00  Late check in is not possible
Check out 08:00-10:00 Early check out available by arrangement

House Rules
For the comfort and enjoyment of all our guests we ask that you follow a few simple rules.
  • No Smoking There is no smoking in any of the apartments but you can smoke on the balconies or in the garden. 
  • No Pets We love animals , but understand that not everyone is happy around them, so pets are not allowed in our guest apartments. We live on site and have a dog but he is only allowed in our apartment. 
  • Quiet Time. So that everyone can get a good night’s sleep we ask that noise is kept to a minimum between 22.00 and 08:00

Payments
Rooms may be reserved online with a valid credit/debit card . 
On booking, a deposit of 30% of the total price of the reservation will charged to the card details provided.
The balance payment is due 30 days before arrival.
We operate a 30 day cancellation policy and details are below

Cancellations
Cancellations need to be notified to us in writing ( fax, email or letter).
Cancellation charge:
Up to 30 days before travel 30% of the total price of the reservation
Within 30 days of travel and during holiday 100%
We recommend that you take out Travel Insurance, to cover you in the event of a need to cancel your holiday.